Get the answer to the most asked questions in the Muze Connects website. For any questions or concerns that you do not find addressed in this FAQ page, you can contact us via email. Our business hours are 8 am – 5 pm, daily, all inquiries are answered once we receive them. However, please understand if it takes longer sometimes.
Q: Why is my estimated arrival date at checkout so far out?
A: We are very sorry for this inconvenience. But, due to the fact that all items of Muze Connects are made and printed to order, processing takes a bit of time. We include all the possible fuss and distractions that will happen during the processing time. We are hoping for your cooperation as this is our maximum estimated delivery date we believe your package will arrive at your doorstep.
Q: Can I get a catalog of your artworks?
A: Unfortunately, we cannot do that. It’s impossible due to our tons of artworks. However, to help narrow your search down, we do have some filters and categories.
Q: Do you ship outside the country?
A: Yes, we do. We ship to over 100 countries with following a minimum order. Shipping options will be shown once you add a product to your shopping cart.
For shipments outside the country, your order may be subject to VAT, import duties and taxes, which are imposed once your package reaches your country. Therefore, we require a minimum order to save you money. For further details regarding your country’s customs policies, please contact your local customs office.
Q: Is it possible to return a defective item? If so, how do I return it?
A: Yes. You may send us an email with information on the return item. Please attach a photo of the wrong or defective item. In this process, we can verify the mistake and take care of it immediately.